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The MHDRP produces and distributes educational materials regarding the Manufactured/Mobile Home Landlord-Tenant Act (MHLTA). The MHDRP is authorized to investigate, issue findings and impose fines if there has been a violation of the law. The MHDRP facilitates dispute resolution between manufactured/mobile home landlords and tenants in situations where the tenant owns the home but rents a space from the landlord. The division also administers the Manufactured/Mobile Home Dispute Resolution Program (MHDRP). The Lemon Law program also provides consumer and industry education and enforcement regarding manufacturer and dealer obligations under the law. The Lemon Law program provides important information to consumers regarding their rights and remedies under the Lemon Law and the Lemon Law arbitration process. The Consumer Protection Division is also responsible for the administration of Washington’s Lemon Law for new motor vehicle warranty enforcement. The Consumer Protection Division provides information and education to businesses and the public on consumer issues and issues alerts and press releases to warn consumers and businesses about fraudulent or predatory activities. The informal complaint resolution process includes notifying businesses of written complaints and facilitating communication between the consumer and the business to assist in resolving the complaint. The division’s Consumer Resource Center provides an informal complaint resolution service. Division staff participate in the many legislative initiatives that affect consumer protection each year. The division investigates and files legal actions to stop unfair and deceptive practices, recovers refunds for consumers, seeks penalties against offending entities, and recovers costs and fees to ensure that wrongdoers pay for their actions.

The division enforces the Consumer Protection Act ( RCW 19.86) and other statutes to help keep the Washington marketplace free of unfair and deceptive practices.

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The Consumer Protection Division is composed of attorneys and professional staff.